Connection & Syncing
Keep Instagram and Facebook connected, and fix messages that aren't arriving.
6 articles
- How to Give Ellipsend Control of Your Conversations (Thread Control)If messages aren't showing up in Ellipsend, won't send, or an automation stops after its first message, two settings on your Facebook Page are the usual cause. Here's how to…
- Turn On Message Access in the Instagram AppInstagram DMs only reach Ellipsend when one switch in the Instagram app is on. Here's where to find it.
- How to Enable Messages in Facebook SettingsIf your Facebook DM or comment automations aren't firing, your page may have messaging disabled. Here's how to turn it on.
- Messages Aren't Arriving: The Connection ChecklistMessages show up in Instagram or Facebook but not in your Ellipsend inbox. Work through these checks in order.
- Reconnect After a Password Change, a Disconnect, or Expired PermissionsHow to get Ellipsend connected to Facebook and Instagram again after a password change, a disconnect email, or a connection that expired.
- Messages Sent From Instagram or Meta Business Suite, Delays, and Unread CountsWhat shows up in Ellipsend when you reply from the Instagram app or Meta Business Suite, why a message can be slow to appear, and why unread counts don't match…