This page covers where your billing lives and how to change plans, buy an extra Inbox Agent seat, change your card, and find your invoices.
Open Your Billing Page
Go to Settings → Billing. It opens your billing page, which is run by Stripe, our payment processor. You need the Owner or Admin role to see it. To come back to Ellipsend, click Return to Ellipsend Inc at the top of that page.
The billing page has four parts.
Current subscription shows your plan and your next billing date.
Payment methods holds the cards on file.
Billing information holds the name, email, and address on your invoices.
Invoice history lists every invoice.
Change Your Plan
You can upgrade on your own. Log in to Ellipsend and open the pricing page. Choose Monthly or Annual at the top, then click Upgrade Now! on the plan you want. Your current plan is marked This Is Your Plan!.
Upgrades start right away. You're charged a prorated amount for the rest of your billing period.
To downgrade, message us in the chat with the plan you want and we'll switch it. Downgrades start at your next billing period, and the difference for time you already paid isn't refunded.
Plans and Limits lists what each plan includes. To stop paying altogether, see How to Cancel Your Subscription or Request a Refund.
Add an Inbox Agent Seat
You only need a seat for someone who replies to contacts in the inbox. Inviting team members is free and unlimited. Seats are bought inside Ellipsend, not on the billing page.
Open the Settings menu.
Find the Inbox Agent Seats card. It shows how many seats you've used, like 3/3.
Click Purchase Inbox Agent Seats.
Each extra seat is $99 a month on every plan. It bills monthly as its own charge, even when your plan is annual. To remove a seat you bought, message us in the chat and we'll take it off. The Inbox Agent Seats section of the Settings guide has more on how seats work.
Payment Methods
To add a new card, go to Payment methods on the billing page and click Add payment method.
Invoices and Billing Details
Invoice history lists each invoice. Click one to open it. To change the name, email, or address that shows on your invoices, go to Billing information and click Update information.
Frequently Asked Questions
I'm on annual billing. Why was I charged $99 this month?
That's an extra Inbox Agent seat. Seats bill monthly on their own.
I don't see Billing in Settings.
Billing shows for the Owner and Admin roles. Ask your account owner, or see Roles in the Settings guide.
The payment form keeps loading when I try to buy a seat.
Refresh the page and try again. If it still spins, message us in the chat with a screenshot.