This page covers logging in, resetting your password, and what to do when a team invite link isn't working.

Go to the login page, or click Log in at the top of ellipsend.com. Enter your Email and Password and click Sign in. Check Remember me to stay signed in on that device. Every login uses an email and a password. Ellipsend doesn't have Google sign-in.

On your phone, use the Ellipsend app. See Get the Ellipsend App on iPhone and Android.

If you forgot it, start on the login page.

If you're already logged in and want to change it, go to Settings → Profile. Under Security, click Reset Password. We email you a link to set a new one.

Check your spam folder. Then check that you typed the same email your account uses. Whoever manages your team in Ellipsend can also send a reset for you, as described under Help a Teammate Get In below.

When someone invites you to their account, you get an email to set up your name and password.

If the invite email never arrived, ask the person who invited you to go to Settings → Team. Your row shows Pending Setup. They click Copy Account Creation Link and send you the link themselves.

If the link doesn't work and you already set up your account, you don't need the link anymore. Go to the login page and sign in with the password you created. If you don't remember it, use Forgot your password?.

If you manage your team in Ellipsend, you can send a reset for someone. Go to Settings → Team, click Edit on the person's row, and click Reset Password. They get an email with a reset link.

Email support@ellipsend.com from the email on your account and tell us what you see on screen. A screenshot helps.

It says incorrect email or password.

Most of the time it's the email. Check for a typo, like .con instead of .com, and make sure it's the email your invite was sent to. Then reset the password.

I don't remember ever setting a password.

Ellipsend doesn't have Google sign-in, so every account logs in with an email and a password. Click Forgot your password? on the login page to set a new one.

My setter clicked the invite link and it isn't working.

If they already created their account, they can log in normally or use Forgot your password?. If they never finished, go to Settings → Team, click Copy Account Creation Link on their row, and send them the link.

I can log in but I can't reply to anyone.

That isn't a login problem. To reply in the inbox you need to be an Inbox Agent. See What Is an Inbox Agent?.