Once your team has more than a handful of Saved Responses, finding the right one mid-conversation gets slow. Folders, pins, and a shared order fix that. If you haven't made a Saved Response yet, start with Creating & Managing Saved Responses in the Inbox guide.

Type / in the message box and the quick menu opens. The chips at the top switch between Pinned, All, Recently Used, and your folders. Press Tab to move between them. Whatever you type after the slash filters by shortcut, message text, or button text. Press Enter to insert the highlighted response.

The full library window has the same views down its left side. Open it from the purple + by the message bar, then Saved Response.

Folders keep a team library readable: Objections, Booking, Onboarding. In the library window, click New folder and name it. Then drag responses in by the handle on their left, or pick the folder when you create or edit a response. Anything without a folder sits under Unsorted.

Tick the pin box beside a response to keep it under Pinned. Pinned responses also sit at the top of the All view and the / menu. Recently Used fills itself with the responses you've inserted lately, so yesterday's go-to is one click away.

Drag the handle on the left of a response to move it up or down, or into another folder. The order is shared across the team, so put the responses you reach for most at the top. You can only move responses you're allowed to edit. A teammate's shared response stays where they put it.

Folder housekeeping lives in Settings → Inbox → Saved Responses. Each folder heading has Rename and a trash icon for deleting. Drag the handles beside the folders in the left list to put them in the order your team works in. Deleting a folder doesn't delete its responses. They move to Unsorted.