Inbox
Work your conversations, assign contacts, and fix messages that won't send.
12 articles
- Inbox & MessagingThis guide will teach you how to use the Inbox to message, track, and convert contacts at scale!
- Schedule Follow-Ups: Reminders and Automatic SendsPick a time to follow up with any contact. Get reminded with your message ready, or have Ellipsend send it for you.
- Find a Contact by What They SaidSearch the inbox by message text, not only by name, and open the conversation you're looking for.
- See Where a Message Came FromEvery message you send a contact now shows whether a person sent it from Ellipsend, an automation sent it, a follow-up sent itself, or it came from outside Ellipsend.
- Organize Saved Responses: Folders, Pins, and OrderKeep a team library of Saved Responses easy to find with folders, pins, Recently Used, and a shared order.
- See Where a Contact Came From: Source and Contact HistoryFind the post, ad, story or DM that started a conversation, and read everything that happened to the contact since, from one spot in the inbox.
- What Is the 7-Day Messaging Window?Meta's rules for messaging contacts on Instagram and Facebook, why some contacts in your inbox can't be messaged, and how to open the window.
- Assign, Reassign, and Hand Over a Teammate's ContactsAssign a conversation to yourself or a teammate, assign in bulk, and hand over contacts when a teammate leaves.
- I Can Read the Inbox but Can't Reply (What Is an Inbox Agent?)Why some team members can read the inbox but not reply, and how to add someone as an Inbox Agent.
- I Can't See Some Contacts in the InboxWhy a teammate can't see some contacts in the inbox, and the setting that fixes it.
- A Message Won't SendWhat to check when a message won't send from the Ellipsend inbox, whether it's one contact or everyone.
- Mobile Notifications and What the App Can DoWho gets a notification from the Ellipsend app, what to check when you don't get one, and what the app does.